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Change in FSA – Flexible Spending Accounts
After three years of selling and servicing flexible spending accounts (FSA), Ascent Benefits Company(ABC) is discontinuing the administration of FSAs. There are many reasons for our decision but we have arranged for the continued administration of your FSA product. This partner is the same entity from whom we lease our FSA administration software – MHM Resources. So, you are already familiar with the websites, the debit cards if you have them, and they already house all of your data within their system. |
- Customer Service - Telepone
 (800) 950-0105 press option 2, 3 and then 1
- Customer Service - Email
flexhelp@mhmbiz.com
- Claims - FAX
(877) 782-8889
- Eligibility - Email
flexeligibility@mhmbiz.com
| Dates to remember |
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If you have debit cards... |
- September 8-11, 2009
You will receive a welcome packet and a phone call from MHM.
- September 24, 2009
Ascent will stop processing claims, taking contributions and making distributions
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- They will be cancelled & reordered on September 24, 2009 with an effective date of October 1, 2009.
- There will be a “black-out” period from September 25 until September 30 so that data can be migrated to the MHM.
- Claims for this time period should be submitted via paper and faxed.
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If your employees have unsubstantiated debit card swipes, the balance due must be brought current right away. Some or all of your balance may be due to your cafeteria plan. If balances are due from terminated employees, you may want to speak to legal counsel regarding your options. All employee elections within the FSA plan are the employer’s responsibility.
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